Terms of Use

1. Subject and scope of the service

The provider supplies GPS devices, access to the web platform for vehicle monitoring, reports and technical support within the scope of the selected package.

The service is an information tool for fleet management. It is not a security service, a monitored alarm system, an intervention service, nor a physical security or property insurance service.

2. Customer obligations

• Ensure professional installation of the device and uninterrupted power supply, and regularly verify that tracking works.
• Inform drivers and employees in writing in advance about vehicle monitoring and ensure an appropriate legal basis.
• Keep access credentials confidential; all actions in the account are deemed actions of the customer.
• Pay the subscription on time; in the event of late payment the provider may restrict access to the platform.
• Report a malfunction, disconnection or removal of a device immediately after discovering it.

3. Availability and technical limitations

The service relies on GNSS/GPS satellite signals and public third-party mobile networks over which the provider has no control.

• Data may be delayed, incomplete or temporarily unavailable due to network outages, poor coverage, garages, tunnels, signal interference (jamming), deliberate blocking or disconnection of the device.
• The provider strives for high platform availability but does not guarantee uninterrupted, error-free operation; planned maintenance is generally carried out outside business hours.
• The displayed location is an estimate of the position with a tolerance depending on reception conditions and is not an official measurement.

4. Limitation of liability — theft, fire, damage

A tracking device is an aid and does not prevent criminal offences or damaging events. The provider expressly does not warrant that a vehicle, cargo or equipment will be found, traced or returned in the event of theft.

• The provider is not liable for damage arising from theft, misappropriation, robbery, vandalism, fire, explosion, flood, a traffic accident, vehicle breakdown or loss of cargo.
• The provider is not liable for indirect or consequential damage: lost profit, business interruption, loss of contracts, loss of data, costs of replacement vehicles or reputation.
• The provider is not liable for damage caused by unprofessional or do-it-yourself installation, tampering with the device, disconnection of the power supply, mobile network outages or the acts of third parties.
• The provider is not liable for decisions the customer makes on the basis of the displayed data, nor for the evidentiary value of the data in proceedings before authorities or insurers.
• The provider’s total liability on any ground is limited to the amount of the subscription the customer paid for the specific vehicle in the 12 months preceding the event. The limitation does not apply to damage caused intentionally or by gross negligence, nor to liability that cannot be excluded under mandatory law.
• We recommend that the customer holds appropriate insurance for vehicles and cargo (comprehensive, theft and fire insurance). The tracking service does not replace insurance.

5. Force majeure

The provider is not liable for failure to perform its obligations due to events beyond its reasonable control: natural disasters, fire, war, strikes, cyber attacks, power or telecommunications network outages, or measures taken by state authorities.

6. Prices, payment and duration

• Prices are published on the website and exclude VAT unless expressly stated otherwise.
• The subscription is charged in advance for the billing period; hardware is charged on delivery.
• The subscription is concluded for the agreed period and renews until one of the parties terminates it in writing in line with the agreed notice period.
• On termination, access to the platform is disabled; historical data can be exported on request before termination.

7. Hardware warranty

The manufacturer’s warranty applies to the hardware in line with the law. The warranty does not cover mechanical damage, tampering with the device, incorrect installation, flooding, fire or overvoltage.

8. Intellectual property

The platform, software, trademarks and content are owned by the provider or its licensors. The customer obtains a non-exclusive, non-transferable right of use for the duration of the subscription.

9. Dispute resolution and governing law

These relations are governed by the law of the Republic of Slovenia. The parties shall endeavour to resolve disputes amicably; otherwise the competent court in Ljubljana has jurisdiction. Mandatory consumer protection provisions, including the right to out-of-court dispute resolution, also apply to consumers.

10. Changes to the terms

The provider may amend these terms; material changes are published on the website or communicated by email at least 30 days before they take effect. If the customer does not accept the changes, they may terminate the relationship before the changes take effect.