Terms of sale

1. Formation of the contract

Product listings are an invitation to place an order. The contract is concluded when we send the buyer an order confirmation by e-mail.

The order is stored by the seller and provided to the buyer electronically on a durable medium together with these terms.

• Before submitting the order the buyer reviews items, quantities, price, shipping cost and tax in the cart.
• Input errors can be corrected up until the button that places the order with an obligation to pay is pressed.
• The contract is concluded in Slovenian; translations of these terms are informative and the Slovenian version prevails.

2. Prices and tax

• Prices are in euro. Each product clearly states whether the price includes VAT.
• Slovenian VAT applies to buyers in Slovenia. Businesses in other EU member states with a valid VAT ID are invoiced under the reverse-charge mechanism.
• Consumers in other EU member states are charged VAT in line with the applicable distance-selling rules.
• The total amount including all costs is shown before the order is placed. There are no hidden additional charges.

3. Payment

• Debit and credit card payments are processed by Stripe. The seller never receives or stores card details.
• Payment against a pro-forma invoice is available to businesses by agreement; goods are dispatched after payment is received.
• The invoice is sent electronically to the e-mail address given in the order.

4. Delivery

Deadlines, carriers and costs are described in the Delivery and payment document.

• Goods in stock are normally dispatched within 2 working days of payment.
• The risk of accidental loss passes to a consumer on handover of the goods, and for non-consumer buyers on handover to the carrier.
• If delivery is not possible within the agreed period we inform the buyer and offer a new date or a refund.

5. Conformity and guarantee

• Consumers have a statutory two-year conformity guarantee from delivery.
• Where a manufacturer guarantee is provided, the period stated in the guarantee certificate applies; it does not limit statutory consumer rights.
• The procedure is described in the Complaints and warranty document.

6. Statutory lack of conformity (defect claim)

• A statutory lack of conformity ("stvarna napaka") is the seller’s legal liability for goods that do not conform to the contract. It is different from a guarantee: a guarantee is a voluntary promise by the manufacturer or seller and never replaces or limits the statutory claim.
• The seller is liable for a lack of conformity that existed at delivery for two years from delivery; for second-hand goods the period may be shortened to one year if expressly agreed.
• A consumer must notify the seller of the defect within two months of discovering it, describe the defect precisely and allow the goods to be inspected.
• The consumer may choose free repair or replacement with new, faultless goods; if that is impossible or is not completed within a reasonable time, the consumer may request a proportionate price reduction or terminate the contract and obtain a refund.
• Non-consumer buyers claim defects under the Obligations Code and must report obvious defects immediately after inspecting the goods.
• The procedure is described in the Complaints and warranty document.

7. Installation and use of devices

• Tracking devices must be installed according to the manufacturer instructions; improper installation may void the guarantee.
• The buyer is responsible for lawful use, in particular for informing drivers and meeting GDPR obligations when monitoring employees.
• The seller does not guarantee uninterrupted availability of the mobile and satellite networks the devices depend on.

8. Liability

The seller is liable under statute for damage caused intentionally or by gross negligence, for injury to life, body or health, and under product-liability legislation.

The seller is not liable for indirect damage, lost profit, loss of data, or damage resulting from vehicle theft, fire or similar events. A tracking system is an auxiliary tool and does not replace insurance, alarms or other security measures.

9. Disputes

• Slovenian law applies; for consumers this does not affect mandatory provisions of their country of habitual residence.
• The seller does not recognise any provider of out-of-court consumer dispute resolution as competent.
• European online dispute resolution platform: https://ec.europa.eu/consumers/odr
• Complaints can be sent to it@netko.it; we reply within 8 working days.

10. Governing law and jurisdiction

• These terms and the contracts concluded under them are governed by the law of the Republic of Slovenia, excluding conflict-of-law rules and the Vienna Convention on the International Sale of Goods.
• For consumers, the choice of Slovenian law does not affect the rights they have under the mandatory provisions of the country of their habitual residence.
• Disputes with non-consumer buyers fall under the jurisdiction of the competent court in Ljubljana.
• A consumer may bring an action before the courts of their country of habitual residence or in Slovenia; the seller may sue a consumer only before the courts of the consumer’s country of habitual residence.